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Common Questions

What is Parts?

Parts is a self-reflection tool based on Internal Family Systems (IFS) therapy. It helps you identify and explore the different emotional parts of yourself through guided questions and AI-generated letters written from each part's perspective.

Is Parts a replacement for therapy?

No. Parts is a self-reflection tool, not therapy or a medical service. It's designed to complement the work you do with a therapist — not replace it. If you're in crisis, please contact a qualified mental health professional or a crisis helpline.

How does the subscription work?

Your first full session — including the letter — is free. A subscription unlocks unlimited sessions, all letters, the therapist summary, and more. Plans are $9.99/month or $69.99/year. You can cancel anytime in your iPhone Settings under Subscriptions.

My session data is missing after reinstalling.

Session data is stored locally on your device. If you deleted and reinstalled the app, that data cannot be recovered. Going forward, your sessions will be saved again from the first use.

How do I restore my subscription after reinstalling?

On the subscription screen, tap "Restore Purchases." Your subscription will be reconnected to your Apple ID.

The app isn't generating a letter. What do I do?

Make sure you have an active internet connection — the letters are generated in real time using AI. If the issue continues, try closing and reopening the app, then contact us below.


Still need help?

Email us and we'll get back to you as soon as we can — usually within 1–2 business days.

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